WhatsApp Messaging Policy

Milla Arabia uses WhatsApp to keep you informed about an order you have placed with us. This page explains exactly what we send, how you agree to receive it, and how to stop at any time.

What we send

We send messages only about your own order:

  • Order confirmation — shortly after you order, we send your order number, the number of items and the amount due, and ask you to confirm or cancel. Our orders are cash on delivery, so we dispatch only after you confirm.
  • A single reminder if we have not heard back from you.
  • Order being prepared — when we begin preparing your order.
  • Order shipped — when your order is on its way to you.
  • After delivery — a few days after your order arrives, a thank-you message that shows how many orders you have left until your free piece. After your first order it also carries a discount code for your next one.

Any other offers are sent only if you have asked for them, as described below.

How you give consent

Order updates. Before you complete your order, your basket states plainly: "We'll send you updates about your order on WhatsApp. Reply STOP any time to stop." By placing the order with the telephone number you give us, you agree to receive the messages listed above about that order. They are sent to every customer.

Other offers. Your basket carries an unticked box, "Also send me offers and discounts". A reminder about a basket you left behind, and your loyalty reward, are sent only to customers who have ticked it, and your choice is recorded with your order.

How to stop

Reply with the single word « إيقاف » (stop), or tap the Stop button on any message we send. Your number is added to a permanent block list that is checked before every message, so you will not hear from us on WhatsApp again.

You can also simply tell us in your own words in the chat, or write to info@millaarabia.com, and we will remove you.

Stopping WhatsApp messages does not affect your order. We will telephone you instead.

Your number

We use the telephone number you give us at checkout to deliver your order and to send the messages described above. We do not sell it, rent it, or share it with anyone except the courier delivering your parcel. See our Privacy Policy for more.

Questions: info@millaarabia.com