At Milla Arabia, we take pride in the quality of our products. While we do not offer refunds, we are happy to provide exchanges to ensure your satisfaction.

1. Exchange Eligibility

We accept exchanges under the following conditions:

• Exchange requests must be made within 7 days of delivery

• Items must be unused, unworn, unwashed, and in their original condition

• All original tags, packaging, and accessories must be included

For hygiene reasons, intimates, swimwear, and sale or discounted items are not eligible for exchange unless they arrive damaged or defective.

2. Exchange Process

To request an exchange, please contact our customer service team before returning any item.

Email: support@millaarabia.com

Please include:

• Your order number

• Reason for exchange

• The item you wish to receive in exchange

• Photos (if the item is damaged or incorrect)

Once approved, we will provide exchange instructions.

3. Exchange Fees

• An exchange fee of 20 JD for Jordan orders or 100 SAR for Saudi Arabia orders applies

• This fee covers return shipping and handling

• No exchange fee will be charged if the item received is faulty, damaged, or incorrect

4. Exchange Conditions

• Exchanges are subject to product availability

• If the requested item is unavailable, you may choose another item of equal value

• Price differences must be settled before the exchange is processed

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange an exchange at no additional cost.

6. No Refund Policy

Please note that Milla Arabia does not offer refunds. All approved returns are handled strictly as exchanges.

7. Contact Us

For any questions regarding exchanges, our customer care team is happy to assist you.

Email: support@millaarabia.com